Frequently Asked Questions
Find quick answers to common questions regarding orders, shipping, and returns.
Orders are typically processed within 1 to 3 business days. Once dispatched, you will receive a confirmation email with a tracking number so you can monitor your shipment's journey in real time.
We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us immediately at +1 772 255 0022 or via our contact page within 12 hours of purchase. Once an order has entered processing or shipping, it can no longer be modified or canceled.
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), along with secure digital checkout options. All transactions are encrypted and processed through secure payment gateways.
We offer a 30-day return policy for unused items in their original condition and packaging (including tags attached for apparel like Apollo Shirts). To initiate a return, contact our support team to request a Return Authorization and mailing instructions.
To exchange an item (e.g., swapping a size for Apollo Shirts or choosing a different bag model), the fastest method is to contact our customer support to initiate a return for your original item, and then place a new order for the desired item.
If your order arrives damaged, defective, or incorrect, please email our support team or call us at +1 772 255 0022 within 48 hours of delivery. Please include your order number and photo evidence of the damaged product or packaging so we can arrange a replacement or refund immediately.