Refund and Returns Policy

Effective Date: August 6, 2026

Company: AB Global Trade LLC

1. Shipping Policy

A. Processing Times

All orders for our skincare, facial care, and cosmetics products are processed within 1 to 2 business days (excluding weekends and major U.S. holidays) after receiving your order confirmation email.
You will receive a notification with tracking information as soon as your order has shipped.

B. Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout. Standard and expedited delivery options are available for domestic orders.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3 – 5 Business Days	Calculated at checkout (Free on orders over $50)
Expedited Shipping	1 – 2 Business Days	Calculated at checkout

Delivery times are estimates and start from the date of dispatch. Remote locations or extreme weather conditions may cause slight delays.

C. Shipping Destinations

We currently ship within the United States and select international destinations. Please check the shipping address section at checkout to confirm if your location is supported.

P.O. Boxes & APO/FPO Addresses: Standard shipping is available for most U.S. P.O. Boxes and military addresses.

D. Order Tracking

Once your package ships, you will receive an email containing a carrier tracking number (e.g., USPS, UPS, or FedEx). Please allow up to 24 hours for tracking details to update on the carrier’s portal.

2. Returns & Refunds Policy

We want you to be completely satisfied with your skincare purchases. If a product does not meet your expectations, we are here to help.

A. Return Eligibility

Items must be returned within 30 days of delivery.
Due to health, hygiene, and safety standards for cosmetics and skin application products, items must be unopened, unused, sealed in their original packaging, and in re-sellable condition.
Promotional bundles or sale items must be returned with all included items.

B. Non-Returnable Items

Open or used skincare products (unless defective or damaged upon receipt).
Clearance or Final Sale products.
Digital or downloadable items (if applicable).

C. How to Initiate a Return

Email customer support at sales@abglobaltrade.com with your order number, product name, and reason for return.
If eligible, our support team will issue a Return Merchandise Authorization (RMA) along with return instructions and the return shipping address.
Pack the item securely in its original packaging and mail it back using a trackable shipping service.

Note: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or damaged item).

3. Damaged, Defective, or Incorrect Products

Please inspect your order upon receipt. If an item arrives damaged, defective, or incorrect:

Contact us immediately at sales@abglobaltrade.com within 48 hours of delivery.
Provide your order number, a brief description of the issue, and clear photos of the damaged item and packaging.
Once verified, we will issue a full refund or send a replacement product at no additional cost to you.

4. Refunds & Processing

Inspection: Once your return is received and inspected by our warehouse team, we will send an email notification confirming receipt and advising whether the refund is approved.
Payment Credit: Approved refunds will be processed back to your original method of payment (credit card, debit card, or PayPal) within 5 to 10 business days.
Late or Missing Refunds: If you have not received your refund after 10 business days, please check with your bank or credit card provider first, as processing times vary. If you still require assistance, reach out to us at sales@abglobaltrade.com.

5. Order Cancellations & Modifications

Orders enter our automated fulfillment pipeline quickly. If you need to cancel or change an order, please contact us at +1 772 255 0022 or sales@abglobaltrade.com as soon as possible. Once an order has been dispatched, it cannot be canceled, but you may return it upon arrival in accordance with our Return Policy above.

6. Contact Us

For questions regarding shipping updates, returns, or order inquiries, please reach out to our team:

Company Name: AB Global Trade LLC
Address: 7901 4th St N #34675, St. Petersburg, FL 33702, United States
Phone: +1 772 255 0022
Email: sales@abglobaltrade.com
Website: https://abglobaltrade.com